About Coronavirus

Covid Restrictions

Travel restrictions to Cyprus

ALL passengers arriving to Cyprus must register on the CY web platform, before arriving to Cyprus (https://www.cyprusflightpass.gov.cy ).

In case the passengers do not have the "CyprusFlightPass" or, in the event that the electronic platform of the Republic of Cyprus is not temporarily available due to technical problems or scheduled maintenance, have not completed in advance the required documents by hand, passengers will not be accepted onboard.

The countries of origin are re-evaluated on a regular basis and they are categorized based on their epidemiological status. List of countries and test requirements for each category could be found here (https://cyprusflightpass.gov.cy/en/country-categories)

Travel restrictions to Greece

1. All passengers traveling to Greece from foreign countries will be required to have a negative molecular test result (PCR) for COVID-19, performed up to 72 hours before their entry to Greece. This includes air and land arrivals to Greece.

2. It is compulsory for all individuals on international flights arriving to any Greek airport to fill in the electronic passenger locator form (PLF) published in https://travel.gov.gr/, not later than the previous day.

3. it is compulsory for all permanent residents in Greece departing on international flights from any Greek airport to fill in the electronic passenger locator form (PLF) published in https://travel.gov.gr/, not later than the previous day.

4. Any individual – regardless of nationality and country of origin: Are required to remain in isolation under quarantine for precautionary reasons for seven (7) days upon arrival at their place of residence, as declared in the submitted Passenger Locator Form (PLF). 

Travel restrictions to Russia

Russian citizens arriving in Russia on international flights will be required to complete a form on the public services website (www.gosuslugi.ru), and then upload COVID-19 PCR-test results within three days of arrival. Passengers will also be required to complete a special form during the flight. 

Only Nationals of the Russian Federation and their family members or Permanent residents of the Russian Federation will be accepted. 

Foreign citizens departing to airports in the Russian Federation, including passengers transiting through airports in the Russian Federation, must provide a certificate in Russian or English with a negative PCR test result for COVID-19 taken not earlier than 72 hours before the flight departure. In the absence of a certificate, passengers will be denied transportation. If the medical document is not available in Russian or English, it may be submitted in the official language of the state of registration of the organization that issued such medical document, with a translation into Russian with its accuracy attested by a consular official of the Russian Federation. During the flight, passengers also need to fill out the questionnaire provided by flight attendants. 

Foreign citizens will be allowed for boarding only if they hold a valid permit and fall into a special category of persons who are allowed to enter the Russian Federation from countries with which regular air traffic has not been resumed. Prior approval is requested by the airline. Please contact fly.to.from.rus@cyprusairways.com. 

Travel restrictions to Israel

Departure from Israel shall be permitted in the following cases:

  • Persons who have been vaccinated or have recovered and hold valid certificates from the Israel Ministry of Health.

  • Persons who declared that they are not citizens or residents of Israel.

  • Persons who declared to the Exceptions Committee that their permanent place of residence is not Israel and attached verifying documents.

  • It is emphasized: A negative PCR test (nCov) is required, issued no more than 72 hours prior to boarding – for passengers who have not been vaccinated, and this except for persons who received an exemption from the test from the Committee headed by the Head of the Population and Immigration Authority, the Director General of the Ministry of Health and the Director General of the Ministry of Foreign Affairs, or persons whose stay in Israel was for less than 72 hours (link for submitting a PCR test exemption request: https://survey.gov.il/he/PCR2).

  • Declaration of a passenger departing Israel on the Ministry of Health website.

Incoming passengers

  • Citizens and residents of Israel
  • Foreign citizens who received approval from the Ministry of Interior.

Link for submitting an entry request for foreign citizens: https://www.gov.il/he/departments/news/border_closing_coronavirus_14062020 ]

  • A negative PCR test (nCov) issued no more than 72 hours prior to boarding – except for persons who were abroad for less than 72 hours or received an exemption for taking the test from the Exceptions Committee. (link to submit a request for exemption from the test: https://survey.gov.il/he/PCR2)  PCR test performed upon entering Israel at Ben-Gurion International Airport (conducted in the Departures Hall in tent 25).
  • Quarantine for incoming passengers – all passengers must home quarantine, except for passengers holding a Vaccination Certificate or a Recovery Certificate issued in Israel
  • Declaration of a passenger entering Israel on the Ministry of Health website.

Travel restrictions to Ukraine

You may find all information at https://visitukraine.today/ 

If you have symptoms

Symptomatic passengers identified in the airport by the public health authorities may be refused to continue their travel. IF you have following symptoms: Fever, Cough, Shortness of breath, Loss of Taste or Smell, we encourage you to reconsider your travel arrangements. You are allowed to change of travel date without a rebooking fee (difference in fare levels should be paid additionally) on the basis of a doctor’s certificate confirming suspicion of COVID19 contamination up to 6 hours before the flight. In any case, you can modify your travel arrangements using “Manage My Booking” page.


Passengers are requested to wear face masks/coverings from the time they arrive at the airport and onboard Cyprus Airways flights. Face masks/coverings should not be placed on children younger than 6 years old, anyone who has trouble breathing or otherwise unable to remove the cover without assistance.

You should change your mask every 4 hours or if it becomes damaged, wet or dirty. Please make sure that you have sufficient supply of masks for the entire duration of their journey

My Flight

If my flight is cancelled

If your flight is canceled and you have booked your tickets using Cyprus Airways website or Call-Center you will receive an email notification with the alternative options offered:

  • you can rebook your flight to the same destination for a future date
  • you can issue a travel voucher for the amount of the original ticket. Your travel voucher is valid for 12 months from the date of issue and you can use the whole or part of the voucher within the validity period.  Once it expires, (i.e. 12 months after issuance), you are eligible to request a refund of the remaining unused amount paid for your initial booking, provided that the travel voucher has not been used in full. Full terms and conditions for travel vouchers are available here.
  • you can request a refund. Please note that the processing will take longer due to the excessive amount of adjustments being made to our scheduled operations.

For bookings through travel agents: Please contact your travel agent for further assistance.

Status of my flight

You can check our schedule here. If your flight is not listed there, that means that it has been cancelled. If your flight has been cancelled, you will receive an email notification regarding cancellation to email address you used when booking your flight.

Additional safety measures

New procedure for aircraft cleaning

According to recommendations of EASA, WHO, ICAO and IATA, we have adapted specific cleaning procedures for safeguarding the health of the passengers, operating crew and all employees that are involved in the operational activities. The aircraft cabin is cleaned with the use of disinfectant liquid and materials. Caution is given to passenger seats, seat belts, arm rests, trays, galleys and toilets.

At each airport there are additional measures implemented by the Airport operator i.e. information to passengers, thermal cameras, points with hygiene liquids, airport toilets hygiene etc.

Protect yourself

The European Union Aviation Safety Agency (EASA) and the European Centre for Disease Protection and Control (ECDC) provided passengers with an overview of the air travel experience. These summarise the most important elements from the passenger perspective of the EASA/ECDC operational guidelines. The guidelines place paramount importance on health safety at every stage of the end-to-end passenger journey. Their aim is to achieve safety, clarity and harmonisation in the travel experience across Europe.

The guidelines are available here.