About Coronavirus

Covid Restrictions

Travel restrictions to Cyprus

ALL passengers arriving in Cyprus must register on the CY web platform, before arriving to Cyprus (https://www.cyprusflightpass.gov.cy ).

In case the passengers do not have the "CyprusFlightPass" or, in the event that the electronic platform of the Republic of Cyprus is not temporarily available due to technical problems or scheduled maintenance, have not completed in advance the required documents by hand, passengers will not be accepted onboard. 

The countries of origin are re-evaluated on a regular basis and they are categorized based on their epidemiological status in the Categories A, B, and C, with Category A having the most positive epidemiological status. List of countries and test requirements for each category could be found here (https://cyprusflightpass.gov.cy/en/country-categories) 

Travel restrictions for travelers from Greece to Cyprus

After an increased number of cases detected the last days to travelers returning from various parts of Greece, the Ministry of Health announces that, after evaluation, Greece is classified in Category B with effect from 6 August 2020.

Passengers have to conduct, a test confirming negative PCR for Covid-19 during the last 72 hours before their travel to the Republic of Cyprus and possess a certificate which confirms negative PCR for Covid-19, issued from a certified laboratory. Cypriot citizens and members of their families and legally residents of the Republic have the option to take the test upon arrival at Larnaca and Paphos Airports. The cost of the examination is covered by travelers themselves (60EUR).

It is further emphasized that all passengers, regardless of citizenship are required to apply for a Cyprus Flight Pass (https://cyprusflightpass.gov.cy) within 24 hours before their flight.

Each family member must complete a separate application. In the case of minors passengers under the age of 18, accompanied or unaccompanied, the application must be completed, on behalf of the minors, by the custodian parent(s)/ adoptive parent(s) / legal guardian / legal representative (s).

Cypriot citizens and permanent residents of the Republic who have travelled to Greece by 02AUG (inclusive) and plan to return after 06AUG, when the new regulation enters into force, will be able to take the test on arrival, free of charge. For inspection purposes, passengers in the above category must give and deliver to the laboratory in printed form a ticket and/or and a boarding pass, indicating the date of departure from Cyprus. 

Travel restrictions to Greece

Random COVID-19 checks on randomly selected passengers may be performed upon arrival in Greece. This will be decided by the Greek Civil Protection.

Prerequisites for passengers traveling to Greece:

1. All passengers travelling on international flights to Greece are obliged to submit the compulsory Passenger Locator Form (PLF) 48 hours before departure. The Form can be found online in https://travel.gov.gr/#/  

The PLF shall be submitted by the passenger 48 hours prior departure, in order for the Authorities to be provided with sufficient time for processing of passenger data. Passengers will receive an immediate response mail or SMS, whilst a few hours later new mail or SMS will be sent to passengers with a QR code which will be scanned upon arrival by the authorities.

Starting from 9 July 2020, all passengers shall submit the PFL at least 24 hours before departure.

2. There is a temporary ban of entry to all non-EU citizens as announced by the Hellenic Civil Aviation Authority until 14th August. Exemptions apply for citizens from Algeria, Australia, Canada, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Serbia, South Korea, Thailand, Tunisia, Uruguay.

3. Also exempted from the restriction are:

  • Family members of EU citizens.
  • Citizens of Schengen member states and their family members
  • Passengers travelling for essential reasons, including health issues, business purposes, imperative family reasons, persons in need for international protection
  • Healthcare professionals and health researchers designated to support the Hellenic National Healthcare System.
  • Third-country citizens who are long-term residents or long term visa holders of an EU or Schengen member state.
  • Third country government members, diplomats, the staff of international organizations, military personnel, and humanitarian aid workers in the exercise of their duties, students, highly specialized personnel essential to the function of the state.
  • Passengers in transit
  • Aircraft flight crew
  • Non-EU or Non-Schengen citizens travelling for imperative family or business reasons provided that the relevant authorization has been obtained by the Hellenic Consulate.

Travel restrictions to Switzerland

Entry into Switzerland is refused to all foreign nationals who wish to enter Switzerland directly from any country outside the Schengen area.


  • nationals or residents of Switzerland or Liechtenstein.
  • persons who hold a cross-border commuter permit, a c-visa issued by Switzerland for the purpose of 'business meeting' as specialists in the field of health or 'official visit' of great importance, a d-visa issued by Switzerland or an assurance of a resident permit.
  • persons who are entitled to freedom of movement (e.g. citizens of EU/EFTA states and other persons, like their family members, deriving rights from the act on the free movement of persons).
  • persons travelling directly thru Switzerland to another Schengen state from which they hold a residence permit or work permit or a national visa.
  • who are of great importance as specialists in the health sect.
  • all crew and mimimum support staff that are required to carry out cargo and passengers

Effective June 2
nd the Swiss Authorities require for every passenger entering Switzerland to provide his contacts upon arrival. As per the instruction of the CH Federal Office, the contact card form has to be filled in by all passengers, collected by the airlines, and be delivered to the local Federal office of public health. 

Please find the relevant form here

If you have symptoms

Symptomatic passengers identified in the airport by the public health authorities may be refused to continue their travel. IF you have following symptoms: Fever, Cough, Shortness of breath, Loss of Taste or Smell, we encourage you to reconsider your travel arrangements. You are allowed to change of travel date without a rebooking fee (difference in fare levels should be paid additionally) on the basis of a doctor’s certificate confirming suspicion of COVID19 contamination up to 6 hours before the flight. In any case, you can modify your travel arrangements using “Manage My Booking” page.


Passengers are requested to wear face masks/coverings from the time they arrive at the airport and onboard Cyprus Airways flights. Face masks/coverings should not be placed on children younger than 2 years old, anyone who has trouble breathing or otherwise unable to remove the cover without assistance.

You should change your mask every 4 hours or if it becomes damaged, wet or dirty. Please make sure that you have sufficient supply of masks for the entire duration of their journey

My Flight

If my flight is cancelled

If your flight is canceled and you have booked your tickets using Cyprus Airways website or Call-Center you will receive an email notification with the alternative options offered:

  • you can rebook your flight to the same destination for a future date
  • you can issue a travel voucher for the amount of the original ticket. Your travel voucher is valid for 12 months from the date of issue and you can use the whole or part of the voucher within the validity period.  Once it expires, (i.e. 12 months after issuance), you are eligible to request a refund of the remaining unused amount paid for your initial booking, provided that the travel voucher has not been used in full. Full terms and conditions for travel vouchers are available here.
  • you can request a refund. Please note that the processing will take longer due to the excessive amount of adjustments being made to our scheduled operations.

For bookings through travel agents: Please contact your travel agent for further assistance.

Status of my flight

You can check our schedule here. If your flight is not listed there, that means that it has been cancelled. If your flight has been cancelled, you will receive an email notification regarding cancellation to email address you used when booking your flight.

Additional safety measures

New procedure for aircraft cleaning

According to recommendations of EASA, WHO, ICAO and IATA, we have adapted specific cleaning procedures for safeguarding the health of the passengers, operating crew and all employees that are involved in the operational activities. The aircraft cabin is cleaned with the use of disinfectant liquid and materials. Caution is given to passenger seats, seat belts, arm rests, trays, galleys and toilets.

At each airport there are additional measures implemented by the Airport operator i.e. information to passengers, thermal cameras, points with hygiene liquids, airport toilets hygiene etc.

Protect yourself

The European Union Aviation Safety Agency (EASA) and the European Centre for Disease Protection and Control (ECDC) provided passengers with an overview of the air travel experience. These summarise the most important elements from the passenger perspective of the EASA/ECDC operational guidelines. The guidelines place paramount importance on health safety at every stage of the end-to-end passenger journey. Their aim is to achieve safety, clarity and harmonisation in the travel experience across Europe.

The guidelines are available here.