Delayed / damaged bag

My luggage has been damaged. What should I do?

If you discover any defects (damages or missing content) on your luggage after your arrival, please refer to the airport’s lost and found department for assistance, before leaving the luggage claim area. Once you have left the luggage claim area, you can no longer make a claim.

My luggage has not arrived. What should I do?

If you cannot find your luggage on the carousel after arrival, please refer to the lost and found department, which is responsible for any issues regarding luggage.