Special Assistance

Flying with a Disability

Everyone deserves to travel with dignity and comfort. Whether you have reduced mobility, a visual or hearing impairment, or any other disability, we're committed to making your journey with Cyprus Airways as smooth as possible.

Here's what you need to know about our accessibility services and how we support passengers with disabilities.

Before Your Flight

Step 1: Understand Your Support Needs

Think about what assistance you'll need:

• Mobility support (wheelchair, walking aid)
• Visual or hearing assistance
• Medical equipment (guide dog, dialysis supplies)
• Companion care

Step 2: Book Your Flight

How to book:

• Online: www.cyprusairways.com
• Phone: +357 24 00 00 53
• Travel agent

Mention when booking:

• Your disability or reduced mobility status
• Type of assistance needed
• Whether you have a guide dog
• Any medical equipment you're bringing

Step 3: Complete Special Services Form

You must complete a special services application form and submit it at least 48 hours before departure.

Include in your form:

• Your disability or mobility status
• Type of wheelchair (if applicable) – dimensions, weight, battery type
• Whether you have a guide dog
• Any medical support needs
• Your companion's details (if traveling with someone)

How to submit:

• Online: Through the necessary arrangement request on our website
• Phone: +357 24 00 00 53
• At check-in: On the day of travel
• Travel agent: If booking through an agent

Wheelchair Information

Wheelchair Transport

Your wheelchair travels free, in addition to your baggage allowance.

How it works:

• Your wheelchair will be transported in the aircraft baggage compartment.
• You can use your own wheelchair up to the boarding gate (except electric wheelchairs).
• Or check it at the check-in counter – airport staff will provide a wheelchair to bring you to the aircraft.
• Your wheelchair will be returned to you immediately after landing or at baggage claim.

Use of Own Wheelchair

Manual wheelchairs are usually carried free of charge in the hold.

You can normally use your own wheelchair up to the aircraft door or gate (depending on airport facilities).

Our teams will then transfer your wheelchair to the hold and return it upon arrival.

Wheelchair Battery Requirements

Different battery types have different rules:

Non-spill liquid batteries:

• Must be checked in during check-in.
• Will be transported in the aircraft baggage compartment.
• Battery terminal must be disconnected and isolated during transport.
• You must have keys/tools for disconnection.

Lithium-ion batteries:

• Must be checked in as baggage.
• Battery terminal must be protected from short circuit.
• Battery must be securely fastened to the wheelchair.
• If battery is removable:
  • Capacity ≤ 300Wh.
  • Terminal protected.
  • Stowed under the seat in front.

Spare batteries:

• One spare ≤ 300Wh, or
• Two spares ≤ 160Wh each.
• Must be stowed under the seat in front.

Important: Tell check-in staff your wheelchair weight.

Battery-Powered Wheelchairs & Mobility Devices

Safety regulations apply for battery-powered wheelchairs and mobility scooters.

Inform us at least 48 hours before departure.

Provide battery type, weight, and dimensions.

Some batteries must be disconnected or carried in the cabin.

If information is missing, carriage may not be possible.

Guide Dogs

Traveling with Your Guide Dog

• Travels free in the cabin.
• Must have IGDF or ADI certification.
• Veterinary Services approval required.
• Dog must wear muzzle + leash.

Seriously Ill Passengers & Medical Equipment

If you have an acute or unstable medical condition, you must receive medical clearance from Cyprus Airways before purchasing your ticket.

Contact our Contact Centre to confirm whether you need a MEDIF (Medical Information Form).

• No stretcher transport.
• No oxygen cylinders onboard.
• We may refuse transport if safety cannot be guaranteed.

When Medical Clearance Is Required

Examples include:

• Recent surgery or hospitalisation
• Unstable heart or lung conditions
• Medical equipment needed onboard
• Stretcher requirement

Oxygen & Medical Equipment

Some devices may be allowed onboard if approved.

Advance notice required.

Contact the Contact Centre.

Hearing Impairment

• Travel with or without a guide dog
• Complete special services form
• Contact 48h before departure

Visual Impairment

• Guide dog permitted free in cabin
• Complete special services form
• Contact 48h before departure

At the Airport

• Inform staff of needs
• Security assistance available
• Priority boarding

At the Airport (Operator Services)

• Escort throughout the airport
• Wheelchairs provided
• Assistance boarding
• Help with guide dogs

Onboard Services

• Help stowing carry-on bags
• Accessibility support from trained crew

Contact Information

Questions about traveling with a disability?

Call our Contact Center: +357 24 00 00 53

Website: www.cyprusairways.com

Important Notes

• Notify your needs when booking.
• Submit special services form 48h before travel.
• Bring all required documentation.
• Provide wheelchair details.

Last updated: November 2025.

Information subject to change. Please check our website.