• Flights departing from an EU Member State, or flights arriving in the EU operated by an EU airline (if you haven’t already received compensation elsewhere).
• You must have a confirmed reservation and present yourself on time for check-in:
  • General: no later than 45 minutes before departure.
  • Tel Aviv, Beirut, Dubai: check-in closes 60 minutes before departure.
• Ticket must be purchased at a fare available to the public. Not applicable to free or heavily discounted non-public fares.

If more passengers than seats are available, we will first ask for volunteers. If not enough come forward, involuntarily denied passengers receive Compensation, Care, and the options in Re-routing / Reimbursement.

• Meals and refreshments proportional to waiting time.
• Hotel accommodation if departure is the next day.
• Transport between airport and hotel.
• Two phone calls or two emails.

Not applicable if you choose re-routing at a later date at your convenience.

1. Reimbursement (Article 8(1)):
   • Full ticket refund for unused parts, and for used parts that no longer serve your travel plan.
   • Refund issued within 7 days.
   • Return flight to origin if relevant.
2. Re-routing at earliest opportunity under comparable conditions.
3. Re-routing at a later date at your convenience (care/hotel/meals not included here).

If denied boarding (voluntary or involuntary), you retain all rights including compensation.

Distances measured by great-circle calculation.

• Denied boarding due to documentation, behaviour, or safety issues.
• Extraordinary circumstances (political instability, severe weather, strikes, ATC issues, etc.).

Compensation can be paid by bank transfer or travel voucher (with signed consent).

• If delay ≥ 5 hours, you may choose Reimbursement.
• If arrival delay > 3 hours, compensation may apply unless extraordinary circumstances exist.

You retain all rights: Re-routing or Reimbursement, Right to Care, and (where applicable) Compensation.

No compensation if:

• Notified ≥ 14 days before departure.
• Notified 7–14 days before: new flight departs ≤ 2h earlier or arrives ≤ 4h later.
• Notified < 7 days: new flight departs ≤ 1h earlier or arrives ≤ 2h later.
• Cancellation caused by extraordinary circumstances.

Refund may be withheld if core Business services remain available.

Rights apply only when your full itinerary is booked under a single Cyprus Airways ticket number.

For claims under EC 261/2004, contact:

If no agreement is reached, contact the Cyprus supervisory authority:

A list of EU authorities is available on Europa.eu.