Travel Agents

Resources and contacts for BSP/IATA agencies working with Cyprus Airways. Get support, review ADM policy, and apply for ticketing authority.

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Agents’ Support & Policies

Quick access to support contacts, ADM policy, and BSP ticketing authority application steps.

Agents’ Support ADM Policy Apply for BSP

Agents’ Support

Contacts

Use the channels below for assistance.

Channel Details Hours
Email sales@cyprusairways.com —
Phone (Sales) +357 24 022206 Mon–Fri, 08:00–17:00
Phone (Call Center) +357 24 000053 Mon–Sun, 07:30–22:00
Tip: Use email when you need to attach documents or request formal confirmations.
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Support
Fast contact options for agents.

ADM Policy

Document

Review Cyprus Airways’ Agency Debit Memo (ADM) policy before issuing tickets or EMDs.

Download ADM Handbook (PDF) Ask a question Email Sales
Recommended
Read before issuing / reissuing.
Format
PDF document
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ADM Policy
Minimize disputes with correct issuance.

How to apply for Ticketing Authority (BSP)

Steps

BSP travel agencies should follow the steps below. Cyprus Airways may grant or revoke authority at its discretion if policies are not met.

  • Download, fill, and save the BSP Agent Profile (DOCX) .
  • Email sales@cyprusairways.com with:
    • Subject: Request for Ticketing Authority – BSP Country Code
    • Body: BSP Country, Agency Name, IATA Number
    • Attachments: Completed BSP Agent Profile, IATA accreditation certificate, valid bank guarantee/financial security, Certificate of Incorporation.

If reinstated from IATA default

Submit on agency letterhead and include IATA’s reinstatement letter, a bank letter explaining any technical error, or other evidence of innocence or settlement.

Email Sales to Apply View Contacts
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BSP Application
Have documents ready before emailing.

Need help fast?

Contact Sales for guidance on ADM and BSP requests.

Email Sales

Last updated: December 2025.

This information is subject to change and improvement without prior notice. Please check our website regularly for the most up-to-date information.