General Conditions of Carriage (Articles 1–18)

• Article 1 — Definitions

  The following definitions are referred to within these Terms and Conditions and mean the following:

  “We”, “our”, “ourselves” and “us” mean Charlie Airlines or a subcontracted carrier, as applicable (see also definition of “Carrier”).

  “You”, “your” and “yourself” means any person, except members of the crew, carried or to be carried on a flight bearing our Airline Designator Code with our consent (see also definition of “Passenger”).

  “Additional Services” means any products and services purchased by You.

  “Agreed Stopping Places” means those places, except the place of departure and the place of destination, set forth in the Ticket or shown in our timetables as places at which the aircraft is scheduled to stop en-route.

  “Airline Designator Code” is the two or three letters or the letters and numbers which identify particular air carriers.

  “Authorised Agent” is an agent who we have appointed to represent us in the sale or delivery of air transportation on our services.

  “Baggage” means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes both your Checked and Cabin Baggage.

  “Baggage Check” means those parts of the Ticket which relate to the carriage of your Checked Baggage and includes the Baggage Identification Tag.

  “Baggage Identification Tag” means a document issued solely for identification of Checked Baggage, which is normally attached to the Checked Baggage during travel.

  “Booking” means the flight booking you have made with us, which entitles you to travel between the Agreed Stopping Places as agreed when you confirmed your Booking once the Tariff due for all Passengers in the Booking has been paid in full.

  “Booking Reference” means the number you are given by us to identify each flight reservation made by you which is confirmed by us.

  “Business Day” means a day (other than a Saturday or Sunday) on which banks are ordinarily open for business in Republic of Cyprus.

  “Cabin Baggage” this is baggage which you have presented for carriage which you carry on-board (see Baggage conditions relevant to your flight and Tariff conditions).

  “Carrier” means Charlie Airlines or a subcontracted carrier, as applicable.

  “Checked Baggage” means Baggage of which we take custody and for which we have issued a Baggage Identification Tag.

  “Child” means a Passenger between the ages of 2 and 11 years old.

  “Convention” means whichever of the following instruments are applicable:

  • The Warsaw Convention (1929)
  • The Warsaw Convention as amended at The Hague (1955)
  • The Montreal Convention (1999)
  • Cyprus and International Air Law as supplemented by the Guadalajara Convention (1961) where applicable

  “Core Languages” means English or Greek.

  “Damage” includes death, wounding or bodily injury to a Passenger and loss, partial loss, theft or other damage to Baggage.

  “Fare” means the amount paid or to be paid for the relevant Flight and may include fees and taxes as applicable.

  “Infant” means a Passenger under 2 years of age.

  “Passenger” means any person, except members of crew, carried or to be carried in an aircraft with our consent.

  “Ticket” means the confirmation of Flight details and reservation (including the Booking Reference) together with Terms and Conditions and important notices issued by us.

  “Unaccompanied Minor” children under 12 cannot travel alone and must either be accompanied by an adult or use the ‘Unaccompanied Minor’ service.

  “Website” means the internet site www.cyprusairways.com provided by us for the purpose of Passengers making online reservations.

• Article 2 — Applicability

  2.1 General

  Except as provided in Paragraphs 2, 3 and 4 of this Article, these Terms and Conditions govern all bookings you make with us and any liability we may have in relation to that Booking.

  The Additional Conditions form part of these Terms and Conditions and apply to your Booking. We strongly advise that you read the Additional Conditions relevant to your Booking.

  The lead booking name guarantees that he or she has authority to accept these Terms and Conditions on behalf of the whole party. You must be at least 18 years old to be the lead booker.

  By providing contact details you consent to our use of these details in later correspondence regarding changes, amendments or cancellations to your booking.

  2.2 Charters

  If carriage is performed pursuant to a charter agreement, these Terms and Conditions apply only to the extent incorporated by reference by the charter agreement.

  2.3 Overriding Laws

  If these Terms and Conditions are inconsistent with applicable laws (including the Convention), those laws shall apply.

  2.4 Conditions Prevail

  In the event of inconsistency between these Terms and Conditions and any Additional Conditions, these Terms and Conditions shall prevail.

• Article 3 — Tickets

  3.1 Evidence of Contract

  The Ticket constitutes evidence of the contract of carriage. These Terms and Conditions together with applicable Tariffs form the contract between you and us.

  3.2 Changes to your Ticket

  If you wish to change your Flight you may do so in accordance with Article 6.2 and our Carrier’s Regulations. Otherwise, your contract of carriage is not transferable.

  3.3 Validity

  A Ticket is valid only for the Passenger named and the Flight specified, as originally booked or subsequently changed and accepted by us.

• Article 4 — Stopovers

  Stopovers may be permitted at Agreed Stopping Places subject to Government requirements and our Carrier’s Regulations.

• Article 5 — Fares and Rates

  5.1 General

  Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport services unless provided by us without additional charge.

  Fares are calculated in accordance with our Tariff in effect on the date of payment. Changes to your itinerary may require additional payments in accordance with our Carrier’s Regulations.

  5.2 Taxes and Charges

  Taxes or charges imposed by Government or airport authorities may be payable in addition to the Fare. These may change after reservation and must be paid prior to departure if applicable.

  If any tax is abolished or reduced before payment is due, you may claim a refund.

  5.3 Currency

  Fares, Rates and charges are payable in the currency of the departure airport.

• Article 6 — Reservations

  6.1 Reservation Requirements

  A reservation is confirmed upon issuance of a Booking Reference. Reconfirmation is not required.

  6.2 Changes

  Passenger name corrections (up to three letters) may be allowed subject to Fare Rules and applicable fees.

  Flight changes may be made subject to availability, fees and fare differences in accordance with Fare Rules.

  6.3 Payment

  All Fares, Rates, taxes and charges must be paid in full at the time of booking. Failure to do so may result in cancellation prior to check-in.

  6.4 Personal Data

  Your personal data may be used for booking management, operational, legal, security and regulatory purposes and may be transmitted to authorized third parties where required.

  6.5 Flight Seating

  All flights operate with allocated seating. We reserve the right to reassign seats for operational or safety reasons.

  6.6 Fare Non-Refundable

  Confirmed bookings are non-refundable except as provided in Articles 10, 11 or in our Carrier’s Regulations.

  6.7 Core Languages

  After-sales support is provided in English or Greek only.

  6.8 No Show

  If you fail to appear for your Flight, subsequent segments in your reservation may be cancelled.

  6.9 Sequential Use

  Flight segments must be used in sequence as shown on the itinerary. Failure to do so may invalidate the Ticket.

• Article 7 — Flight Check-In and Administrative Formalities

  7.1 Check-in Deadlines

  Airport Check-in: You must arrive sufficiently in advance to complete formalities. We may refuse carriage if you present yourself less than 40 minutes before departure (60 minutes for flights departing Israel).

  Online Check-in: Available from 48 hours up to 3 hours before departure (where applicable). You must be at the gate no later than 25 minutes before departure. Gate closes strictly 15 minutes prior to departure.

  7.2 Identification Requirements

  You must present your Booking Reference and valid photographic identification at check-in.

  7.3 Travel Documents

  You are responsible for obtaining all required entry, exit, visa and health documents. We may refuse carriage if documentation is not compliant.

  7.4 Refusal of Entry & Fines

  If authorities require us to return you due to inadmissibility, you must pay applicable fares and penalties. We may recover fines or costs incurred due to your non-compliance.

  7.5 Security Inspections

  You must submit to security checks and Advanced Passenger Information requirements.

• Article 8 — Aircraft, Service & Special Categories of Passengers

  8.1 Aircraft and Service

  We reserve the right to substitute aircraft or carriers and to alter schedules where necessary for operational or safety reasons.

  We may refuse carriage if reasonably necessary for safety, legal compliance, passenger conduct, health condition or non-compliance with baggage rules.

  • Safety or regulatory reasons
  • Violation of applicable laws
  • Passenger conduct or health condition posing risk
  • Failure to comply with baggage restrictions

  8.2 Special Categories of Passengers

  Special categories include:

  • Passengers with Reduced Mobility (PRMs)
  • Infants and Unaccompanied Minors
  • Inadmissible passengers or prisoners in custody

  Passenger with Reduced Mobility (PRM)

  Passengers who are unable to perform essential safety functions may be required to travel with a safety assistant in accordance with Regulation (EC) No 1107/2006.

  PRMs may carry mobility aids free of charge in addition to standard baggage allowance.

  For safety reasons, certain passengers may not be seated in emergency exit rows.

• Article 9 — Baggage

  9.1 Items Unacceptable as Baggage

  You must not include in your Baggage:

  • Items not properly packed for safe carriage
  • Dangerous goods prohibited by ICAO/IATA regulations
  • Items prohibited by applicable laws of any country flown from, to or over
  • Fragile or perishable items unsuitable for carriage
  • Live animals (except as permitted under 9.9)
  • Human remains (except as permitted under 9.10)

  Firearms and ammunition are prohibited unless accepted as Checked Baggage in accordance with Carrier’s Regulations.

  You must not include in Checked Baggage valuables such as money, jewelry, electronics, negotiable papers, passports, or business documents.

  9.2 Right to Refuse Baggage

  • We may refuse prohibited items.
  • We may refuse items due to size, weight or character.
  • We may refuse improperly packed baggage.
  • Non-compliant hand baggage detected at the gate may be charged as checked baggage.

  9.3 Right to Search

  For safety and security, we may require search or screening of you and your Baggage. Refusal may result in denied carriage without refund.

  9.4 Checked Baggage

  • We issue a Baggage Identification Tag for each piece.
  • Checked Baggage must bear your identification.
  • Baggage may be carried on another flight for operational reasons.

  9.5–9.7 Baggage Allowances

  Checked and cabin baggage allowances, excess fees and limits are defined in our Carrier’s Regulations.

  Cabin baggage must fit under the seat or in overhead storage and comply with weight and size limits.

  9.8 Collection of Baggage

  • Baggage must be collected promptly at destination.
  • Only the holder of the Baggage Identification Tag is entitled to delivery.
  • Unclaimed baggage after three months may be disposed of.

  9.9 Animals

  Cats and dogs may be transported subject to Carrier’s Regulations and payment of applicable charges. Other animals may be accepted only via Cargo provider.

  Rodents and goats are prohibited.

  Guide dogs accompanying visually impaired passengers are accepted in the cabin free of charge subject to certification and safety requirements.

  Emotional Support Animals are not accepted.

  Cabin Transport Conditions

  • Only one animal per container
  • Animal weight max 8kg
  • Animal + container max 10kg
  • Maximum crate dimensions: 45x35x20 cm
  • Maximum 3 pets in cabin per flight
  • Only one pet per passenger

  Containers must be stowed under the seat and remain closed for entire duration of flight.

  Hold Transport Conditions

  Containers must comply with IATA Live Animal Regulations.

  • Max 2 mature animals per container (≤14kg each)
  • Max 3 animals under 6 months of same species
  • One container per adult passenger

  Breed Restrictions

  Certain breeds are prohibited for import/transit to specific countries including Cyprus and Israel (e.g., Pit Bull, Japanese Tosa, Dogo Argentino, Fila Brasileiro, Rottweiler).

  Brachycephalic (snub-nosed) breeds are not accepted as checked baggage or cargo due to respiratory risks.

  Strong Dogs

  Some breeds require reinforced kennels conforming to IATA Container Requirement 82.

  9.10 Human Remains

  Transport of human remains may be accepted subject to operational feasibility and Carrier’s Regulations.

  Ashes must be securely packed and carried as cabin baggage with required certificates.

• Article 10 — Schedules, Cancellation of Flights

  10.1 Schedules

  We will take reasonable measures to carry you and your Baggage with reasonable dispatch. Published schedules are not guaranteed and do not form part of the contract.

  10.2 Cancellation or Changes

  We may change schedules, delay, divert or cancel flights due to circumstances beyond our control or for safety reasons.

  • Refund in accordance with Article 11
  • Re-routing where applicable
  • Application of procedures in Carrier’s Regulations

  10.5 Minor Schedule Changes

  Schedule changes of less than one hour do not entitle passengers to refund or rebooking.

  10.6 Denied Boarding

  Compensation will be provided in accordance with our denied boarding policy and Carrier’s Regulations.

• Article 11 — Refunds

  11.1 General

  Refunds are made in accordance with these Terms and our Carrier’s Regulations.

  11.2 Taxes

  Unused government taxes may be refunded subject to Fare Rules and service charges.

  11.3 Refund Recipient

  Refunds are made to the original payer and to the original method of payment.

  11.4 Currency

  Refunds are normally made in the currency of purchase.

  11.5 Non-refundable Charges

  Credit card charges and certain ancillary services are non-refundable except in involuntary cases.

• Article 12 — Conduct Aboard Aircraft

  If you endanger the aircraft, obstruct crew, fail to comply with instructions, or behave in a disorderly manner, we may restrain or remove you from the aircraft and pursue legal action.

  Electronic devices may only be used in accordance with safety regulations. Devices without flight mode must be switched off during flight.

  If diversion occurs due to your conduct, you must reimburse all resulting costs.

• Article 13 — Arrangements by the Carrier

  If we arrange Additional Services with third parties (such as hotels, transfers, car rental), we act only as your agent and are not liable for the performance of those services except for negligence in arranging them.

• Article 14 — Additional Services

  Services promoted on our website (e.g., transfers, hotels, car rental, parking, fast track) are operated by third parties and subject to their own terms and conditions.

  We are not responsible for incorrect, delayed or cancelled third-party services.

• Article 15 — Liability for Damage

  Carriage is subject to liability rules established by the Convention and applicable EC Regulations.

  Passenger Liability

  • We are liable for bodily injury or death occurring onboard or during embarkation/disembarkation.
  • Liability is unlimited for proven damages, subject to Convention limitations.
  • Advance payments may be made in case of death or injury.

  Baggage Liability

  • Checked baggage liability limited to 1,000 Special Drawing Rights per Passenger unless higher value declared.
  • Unchecked baggage liability only where damage is due to our fault.

  We are not liable for indirect or consequential damages.

• Article 16 — Time Limitation on Claims

  16.1 Notice of Claims

  Damage to Checked Baggage must be reported before leaving the airport.

  16.2 Limitation Period

  Any action for damages must be brought within two years from the date of arrival or scheduled arrival.

• Article 17 — Financial Protection

  Bookings are not protected by financial protection schemes. Passengers should ensure adequate travel insurance.

• Article 18 — Choice of Law and Jurisdiction

  These Terms and any carriage provided shall be governed by the laws of the Republic of Cyprus.

  Any disputes shall be subject to the non-exclusive jurisdiction of the Courts of the Republic of Cyprus.

Forbidden / Dangerous Goods

• View list

  Rules of carriage of passengers, baggage and cargo.
  For safety reasons, international regulations forbid transportation of certain goods and substances in both checked and cabin baggage.

  

  The list of forbidden goods is not exhaustive and may be amended at any time. Certain flights may apply stricter requirements. Passengers must also comply with specific regulations of destination and transit countries.

Rules for Specific Services

The following apply in addition to the General Conditions above and govern specific services and ancillaries.

• Pre-ordered on-board meals

  1.1 The service for pre-ordered on-board meal selection will be available on Cyprus Airways website, CY call center, and Travel Agents.

  1.2 The service is available up to 72 hours before scheduled departure.

  1.3 The payment of the service will be per segment.

  1.4 Only one service per person per flight is allowed.

  1.5 The service can be offered only on CY operated flights.

  1.6 Service is not provided to infants.

  1.7 Pre-ordered on-board meals are available in place of the standard menu onboard. The composition of the dishes may vary depending on the direction of the flight and travel dates; however, the new products will not be characteristically different from the standard ones.

  1.8 The product may contain anyone of the allergen ingredients listed below here:

  1.9 Cyprus Airways will not be considered accountable in the case that pre-ordered onboard meals are containing nuts or any other ingredient that may cause an allergic reaction.

  Refund of the paid charge

  2.1 In case of a voluntary change in the terms of the air carriage agreement or voluntary carriage cancellation by the passenger, the funds paid for the service shall not be refunded. In case of changes of the tickets (flight/date) service will be rebooked to a new date.

  2.2 Involuntary refund of the service cost for Pre-ordered on-board meals in case provision of the service is possible for the following reasons:

  In case of failure to provide the pre-ordered onboard meals, passenger should get in touch with CY call center at email callcenter@cyprusairways.com in order to get refunded the amount paid for the service, to the same card that was used to pay for the order. A refund application shall be submitted not later than 1 month from the date of departure of the flight, for which the service had been booked.

• Hold My Booking (coming soon)

  1.1 The service is available only for flights departing more than 7 days from the time of booking.

  1.2 For reservations made up to 14 days before departure, holding period is 5 days.

  1.3 For reservations made up to 7 days before departure, holding period is 48 hours.

  1.4 The service is free for infants not occupying a seat.

  1.5 The service is only available for flights where Cyprus Airways acts as the operating carrier.

  1.6 If the passenger does not proceed to payment of the reservation on hold within the holding period, the booking will be released and the holding fee will not be refunded.

  1.7 In case of voluntary change in the terms of the air carriage agreement or voluntary carriage cancellation by the passenger, the funds paid for the Service shall not be refunded.

• Extra comfort seat / Enhanced comfort seats

  1.1 The Service for enhanced comfort seat selection in the aircraft cabin of economy class shall be fee-based. The Service charge shall be collected on the Carrier’s EMD which is published in Charlie Airlines Ltd Cyprus airways service fees/charges levels for additional service.

  1.2 Once a passenger has paid the Service charge for enhanced comfort seat selection, the passenger shall be serviced at the check-in counter in the general queue.

  1.3 Limitations on enhanced comfort seat selection:

  • The Service shall not be provided to unaccompanied children;
  • Reservation of enhanced comfort seats shall be prohibited for passengers carrying pets in the cabin (PETC);
  • The passengers of the following categories shall be prohibited from making a reservation of seats near emergency exits: disabled and sick passengers (DEAF, BLND, WCHC, WCHR, WCHS, POXY, PPOC, MEDA, DPNA, LEGL, LEGR, LEGB);
  • passengers carrying pets in the cabin (PETC);
  • passengers carried under convoy;
  • pregnant women;
  • passengers under 18 years of age and passengers accompanying children under 12 years of age; and
  • passengers who cannot speak Greek or English.

  Refund of the paid charge

  2.1 In case of voluntary change in the terms of the air carriage agreement or voluntary carriage cancellation by the passenger, the funds paid for the Service shall not be refunded.

  2.2 Involuntary refund of the Service cost for enhanced comfort seat selection shall be performed in case provision of the Service is impossible for the following reasons:

  • in-flight transfer of the passenger from the enhanced comfort seat to another seat (outside of the enhanced comfort seat category) for the purpose of flight safety;
  • travel cancellation by the passenger in case of cancellation/timetable change/delay of the flight; and travel cancellation by the passenger due to illness/death of the passenger (family member or close relative) provided that the Carrier is notified of the travel cancellation before the check-in is closed.

  2.3 In case of failure to provide a paid seat to the passenger, the Carrier’s employee at the airport shall make the relevant mark on the passenger’s EMD or on the boarding pass.

  2.4 A scanned EMD receipt with a mark of the Charlie Airlines Ltd employee or a scanned copy of the boarding pass (the boarding pass shall be produced if available and must also have the mark of the Charlie Airlines Ltd employee) may serve as a ground for involuntary refund of the EMD for payment of the Service for preliminary selection of a seat. All copies should be send to callcenter@cyprusairways.com

• Pre-paid seats on-board

  1.1 The Service for prepaid seat selection in the aircraft cabin of economy class shall be fee-based. The Service charge shall be collected on the Carrier’s EMD (Electronic Miscellaneous Document) which is published in Charlie Airlines Ltd Cyprus airways service fees/charges levels for additional service.

  1.2 Once a passenger has paid the Service charge for preseat selection, the passenger shall be serviced at the check-in counter in the general queue.

  1.3 All flights operate with allocated seating. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons. A refund will be given in circumstances where a dedicated seat is not available if you have purchased one. See Article 11 on how to obtain a Refund.

  Refund of the paid charge

  2.1 In case of voluntary change in the terms of the air carriage agreement or voluntary carriage cancellation by the passenger, the funds paid for the Service shall not be refunded.

  2.2 Involuntary refund of the Service cost for prepaid seat selection shall be performed in case provision of the Service is impossible for the following reasons:

  • in-flight transfer of the passenger from the prepaid seat to another seat for the purpose of flight safety.
  • travel cancellation by the passenger in case of cancellation/timetable change/delay of the flight; and travel cancellation by the passenger due to illness/death of the passenger (family member or close relative) provided that the Carrier is notified of the travel cancellation before the check-in is closed.

  2.3 In case of failure to provide a paid seat to the passenger, the Carrier’s employee at the airport shall make the relevant mark on the passenger’s EMD or on the boarding pass.

  2.4 A scanned EMD receipt with a mark of the Charlie Airlines Ltd employee or a scanned copy of the boarding pass (the boarding pass shall be produced if available and must also have the mark of the Charlie Airlines Ltd employee) may serve as a ground for involuntary refund of the EMD for payment of the Service for preliminary selection of a seat. All copies should be sent to: callcenter@cyprusairways.com

• Additional baggage allowance

  1.1 Prepayment of the excess baggage fee, including fee for transportation of pets in the aircraft cabin or baggage compartment, shall be made at the fares established by the Carrier, as applicable at the time of payment. When making the prepayment, the passenger shall determine the number of additional baggage pieces. Prior to departure, the passenger’s baggage shall be weighed, and, if the weight and dimensions of the baggage presented for check-in exceeds those prepaid, the fee shall be recalculated.

  1.2 The prepayment is valid only for the flight, date and passenger indicated in the EMD receipt. The right to use the prepaid baggage service may not be transferred to other persons.

  1.3 The prepayment of the excess baggage fee may be made only for the regular flights operated by the Carrier.

  1.4 In case of traffic load limitation or other failure situations, the priority for excess baggage transportation shall be given to the passengers who have made preliminary reservation of excess baggage transportation.

  1.5 The weight of one baggage piece (suitcase, bag, box, etc.) carried by the passenger cannot exceed 32 kg (except for wheelchairs and other auxiliary devices used by disabled passengers). This limitation shall be brought to the notice of passengers.

  Excess baggage fee calculation

  2.1 Checked-in baggage allowance for direct and transfer routes containing only flights operated by the Carrier shall be established according to the Piece Concept (PC).

  2.2 The free baggage allowance on the Carrier’s flights shall depend on the fare application rules in accordance with the service class and passenger category.

  2.3 The free baggage allowance corresponding to the fare paid is indicated in the BAG field of the ticket.

  2.4 The fares shall be established according to the general fare tables applicable to all destinations, based on the type of carriage, weight and dimensions of the baggage declared by the passenger:

  • 1PC: one piece of checked-in baggage (bag/box/suitcase, etc.).
  • NO: no free checked-in baggage allowed.

  2.5 shall apply from the point of departure to the first stopover point (stopover longer than 24 hours); then, from the stopover point to the next stopover point, etc. The turning point is considered a stopover point.

  2.6 For transfer flights that contain CY flights and are issued on separate tickets, the excess baggage fee shall be calculated for each segment separately.

  Refund

  3. The amount of prepayment for the excess baggage processed on an EMD with the 0AA code (PRE-PAID BAGGAGE) is non-refundable on a voluntary basis.

  Involuntary refund of the amount of prepayment for the excess baggage may be performed in case of the passenger’s involuntary cancellation of carriage, or involuntary modification of the terms of carriage applicable to the passenger’s ticket.

• Travel Voucher

  Cyprus Airways Travel Voucher Terms

  Validity: The travel voucher is valid for 12 months from the date of issue. Validity may not be extended if not used.

  Usage: It can be used by any passenger for ticket purchases and additional services, including luggage, seat selection, and pet transportation. Where to Use: Vouchers are redeemable only on the Cyprus Airways website. The "Hold my booking" and "Pay later" options are not available.

  Exclusions: Cannot be used for insurance, hotel bookings, car rentals, or service fees.

  Partial Use & Refunds:
  If the full amount is not used, the remaining balance can be applied to another booking before the voucher expires.
  The voucher is non-refundable if not used.
  If any remaining balance on expiry, voucher is non refundable.

• Unaccompanied Minors (UMNR)

  Definitions

  Accompanying Agent(s) means:

  • the employee appointed by the Carrier to accompany the minor while at the airport of arrival and/or
  • the employee appointed by the Carrier to accompany the minor while at the airport of departure and/or
  • the cabin crew member appointed by the Carrier to accompany the minor while on-board and/or
  • in case of alternate landing the employee appointed by the Carrier to accompany the minor while at the airport of alternate landing

  Application means the Unaccompanied Minor Request Form available at the airport of departure at any of the Carrier’s offices, or at the check-in counter.

  Carrier means Charlie Airlines Ltd operating as Cyprus Airways.

  Parent/Guardian means the Unaccompanied Minor’s parents or custodians and/or any relatives, guardians or persons authorized by the parents or custodians of the minor to arrange his/her transportation by the Carrier.

  Service means the service provided by the Carrier for the transportation of Unaccompanied Minors under the supervision of the Carrier.

  Unaccompanied Minors means children between the age of 5–16 (inclusive) using the Service.

  1. General Provisions

  1.1 These Rules set the procedure and regulate the provision of the Service.

  1.2 The Service shall be provided only on direct scheduled flights of the Carrier.

  1.3 The Service may not be provided on transfer/transit flights, with additional landings, operated by the Carrier.

  1.4 The Carrier shall not transport children below the age of 5 travelling alone.

  1.5 Children aged between 5–12 (inclusive) can only travel as Unaccompanied Minors.

  1.6 The Service is available to children aged 5–16 (inclusive).

  1.7 Air tickets for Unaccompanied Minors aged 5–11 (inclusive) shall be issued at the published fares for children under 12 years. The age of the child shall be determined on the starting date of the transportation from the initial point of departure specified in the air ticket (unless otherwise determined by the fare application rules and the Carrier’s rules).

  1.8 Air tickets for Unaccompanied Minors aged between 12–16 (inclusive) shall be issued at the published fares for adults. The age of the child shall be determined on the starting date of the transportation from the initial point of departure specified in the air ticket.

  1.9 In respect of the Service a fixed fee shall be charged in accordance with the list of fees for service and additional operations of the Carrier. The fee shall be included in the EMD confirming payment for the Service.

  1.10 The Service shall include:

  • 1.10.1 assistance and coordination at check-in and at the airport of departure;
  • 1.10.2 escort the Unaccompanied Minor from the pickup point at the airport of departure, to the aircraft, including accompanying during aviation security check, border control, customs control, etc. until boarding. During the flight, the Accompanying Agent shall provide assistance and the following services to the Unaccompanied Minor:
  • 1.10.3 Assistance and coordination at the airport of arrival:

  The Accompanying Agent at arrival shall take the Unaccompanied Minor (and his/her documents) to the person specified in the Application as Parent or Guardian at Arrival Airport. The child is released only to the person indicated on the Application signed by the Parent/Guardian at Departure Airport. It is compulsory that the Parent/Guardian at Arrival Airport provides documents to verify his/her identity.

  2. Service purchase

  2.1 Bookings for the Service can be made through the Call Centre or a travel agent and must be made at least 24 hours before departure. To book the service the following details must be provided:

  • Date of birth of the Unaccompanied Minor and
  • contact details of the Parent/Guardian who will collect the Unaccompanied Minor at arrival airport and their relation.

  2.2 Payment for the Service can be effected via the Carrier’s Call Center or at the airport during check-in.

  3. Service cost

  3.1 The Carrier shall determine the Service cost and publish it in the list of fees for services and additional operations available online at www.cyprusairways.com.

  4. Rules of the Service Provision

  4.1 Unaccompanied Minors may be accepted for transportation only after:

  • Parent/Guardian completes the Application which may be filled at the check-in counter. A separate Application must be completed for each flight segment at the corresponding airport of departure;
  • Parent/Guardian provides a letter of consent certified by a notary allowing the exit of their child outside Cyprus to another country and vice versa.

  4.2 Parent/Guardian of the Unaccompanied Minor shall:

  • bring the child to the airport of departure in advance (not later than 1.5 hour prior to the departure);
  • go through flight check-in and baggage drop-off procedures with the child;
  • fill an Application and provide it to the check-in agent at the departure airport;
  • have a duly issued air ticket for the child, EMD receipt confirming payment for the Service, and all necessary documents, insurance, other permissions for entry/exit required in accordance with laws of the country of departure or destination. Parent/Guardians of the Unaccompanied Minor must be aware of the requirements for the trip at the country of departure or arrival in advance.

  4.3 Baggage and carry-on baggage allowance in accordance with the fare of the Unaccompanied Minor’s ticket.

  Information on free baggage allowance is specified in the itinerary receipt of the electronic ticket. If the number of baggage pieces, baggage weight and/or dimensions exceed free baggage allowance, or in case of transportation of special categories of baggage, the passenger shall pay for such transportation in accordance with the Carrier’s rules applicable at the moment of transportation and in accordance with fares determined by the Carrier.

  Carry-on baggage may not weight more than 10 kg, dimensions: 55×40×20 cm.

  On request of the Accompanying Agents, the Carrier may (at its own discretion) allow free transportation of Unaccompanied Minor’s carry-on baggage as checked-in baggage (weight and number of pieces of baggage in accordance with rules of the fare, at which transportation was purchased), including (if applicable) in addition to free checked-in baggage in accordance with rules of the fare, at which transportation of the Unaccompanied Minor was purchased.

  It is advisable for the Unaccompanied Minor to carry in addition to his/her baggage, a small bag/backpack, which he/she can carry unassisted, containing personal belongings, e.g.:

  • warm clothes (as it may be cool at the airport, onboard the aircraft or in the point of destination);
  • favourite toy;
  • documents;
  • mobile phone;
  • if necessary — pharmaceutical drugs, which the child should take during the flight or at the point of arrival.

  Such bag/backpack should not be presented for weighting during passenger check-in and should not be registered or marked with a tag.

  Parent/Guardian of the Unaccompanied Minor must ensure that the child will be able to take all necessary pharmaceutical drugs as needed. The Carrier shall not be liable to control the consumption of any necessary pharmaceutical drugs by the Unaccompanied Minor, since the Carrier’s employees have no corresponding qualification, skills, knowledge, and powers to give pharmaceutical drugs or to check the accuracy of pharmaceutical drug intake. The Carrier shall not be liable for any damage caused as a result of the child’s failure or inaccuracy in taking his/her pharmaceutical drugs.

  During the flight and in the view of standard onboard services it is impossible to take into account any allergic hypersensitivity of the Unaccompanied Minor, consequently the Carrier shall not be liable for any allergic reaction of the Unaccompanied Minor, which may arise as a result of his/her food allergy. It is the passenger’s and his/her Parent/Guardian responsibility to ensure appropriate food consumption while onboard. The parents should declare any hypersensitivity and allergies of the Unaccompanied Minor on the Application.

  4.4 Following check-in, baggage check-in and filling the Application, the Parent/Guardian of the Unaccompanied Minor shall hand over the Unaccompanied Minor (and his/her documents) to the Accompanying Agent.

  4.5 Parent/Guardian of the minor shall remain at the airport up until the moment of departure of the aircraft and until they receive confirmation of the child’s departure from the Accompanying Agent at departure. In case of flight delay or cancellation the Parent/Guardian of the Unaccompanied Minor shall take the child from the Accompanying Agent and take care of him/her until the flight departure.

  4.6 It is the obligation of the Parent/Guardian of the Unaccompanied Minor to ensure and arrange the meeting of the child with the Parent/Guardian at arrival airport as specified in the Application. Parent/Guardian of the Unaccompanied Minor meeting him/her at the arrival airport, must present their ID documents.

  4.7 The Unaccompanied Minor will be handed to the Parent/Guardian at arrival airport by signing the Application. It is the responsibility of the Parent/Guardian at arrival airport to check the child’s documents, and check the baggage collected by the child for anything missing or any damage caused. Any claims in relation to damage or missing baggage must be reported at the airport at time of collection.

  4.8 In case of the Carrier’s flight diversion and alternate landing, the Unaccompanied Minor shall be entitled to a set of additional services specified under EU Regulation 261/2004 and IATA Recommended Practice 1753. In this case the Unaccompanied Minor shall be under the supervision and control of an Accompanying Agent appointed by the Carrier at the airport of the alternate landing. The Carrier shall inform the Parent/Guardian of the Unaccompanied Minor of the alternate landing, and shall provide information (as soon as it becomes available), about the time that they will be able to pickup the Unaccompanied Minor from the airport of destination.

  5. Service documentation reissuance and refund

  5.1 Service documentation reissuance shall be allowed in case of changes to the transportation conditions, if the Carrier confirmed the Service provision in accordance with the new transportation conditions. If the passenger (i.e. the Unaccompanied Minor) or his/her Parent/Guardian voluntarily refuses his/her travel before the check-in closing time (not later than 40 minutes before the time of departure), the amount of payment provided for the Service shall be refunded. If the voluntary refusal to travel takes place after the check-in closing time, no amount paid for the Service shall be refunded. In case of no-show of the passenger (i.e. the Unaccompanied Minor) for the flight, the Service shall not be compensated.

  5.2 In case of passenger’s involuntary refusal of the transportation the amount of payment for the Service shall be refunded in full.

  5.3 In the case of voluntary refusal of the Service, the Parent/Guardian shall refer to the Call Center to request for refund. The Parent/Guardian shall file an application requesting refund for the Service payment within two and a half months from the departure date of the flight, for which the Service was requested. In addition, the Parent/Guardian shall provide authorisation confirming his/her powers to receive the applicable refund (confirmation of relationship, Power of Attorney).

  5.4 In the case of involuntary refusal of the Service, the Parent/Guardian may refer to the Call Center to request for refund. Refund documents shall be filed in accordance with rules determined in cl. 5.3 above.

  5.5 Refund shall be performed within 20 (twenty) business days after full and correct filing of the application by the Parent/Guardian and in accordance with the results of the check and subject to due execution of documents for the Service payment refund.

• Sport Equipment

  1.1 This service is available for purchase from ticketing office, Cyprus Airways Website, travel agents and the airports.

  1.2 Cyprus Airways only accepts Ski, Snowboard, Bicycles, Golf, Surfboard, Windsurf, Wakeboards, Kites.

  1.3 This service is only available for flights where Cyprus Airways acts as the operating carrier.

  1.4 Sporting equipment that exceed 32 kgs will not be accepted and other arrangements should be made by the passenger to send it by Cargo.

  1.5 Sporting equipment should always be well packed in a protective bag or case.

  1.6 Service is paid per segment.

  1.7 In case of a voluntary change in the terms of the air carriage agreement or voluntary carriage cancellation by the passenger, the funds paid for this service shall NOT be refunded.

  1.8 The carrier has the right to refuse acceptance of sporting equipment for safety security and operational reasons.

  1.9 Only one service per passenger per segment is allowed.

  1.10 If any dimension of the Sporting equipment is larger than 170cm then booking should be made through the Cyprus Airways call center.

  1.11 Refund: The amount of the prepayment for the service of Sporting Equipment processed on an EMD is non-refundable on a voluntary basis. Involuntary refund of the amount of prepayment for sporting equipment may be performed in case of involuntary cancellation of carriage, or involuntary modification of the Terms of carriage applicable to the passenger’s ticket.

Passenger Rights (EU Regulation 261/2004)