Special Assistance

What you need to know

Please notify us and submit your request at least 48 hours before departure.

• Before Your Flight

  Step 1: Understand Your Support Needs

  • Mobility support (wheelchair, walking aid)
  • Visual or hearing assistance
  • Medical equipment (guide dog, dialysis supplies)
  • Companion care

  Step 2: Book Your Flight

  How to book:

  • Online: www.cyprusairways.com
  • Phone: +357 24 00 00 53
  • Travel agent

  Mention when booking:

  • Your disability or reduced mobility status
  • Type of assistance needed
  • Whether you have a guide dog
  • Any medical equipment you're bringing

  Step 3: Complete Special Services Form

  You must complete a special services application form and submit it at least 48 hours before departure.

  Include in your form:

  • Your disability or mobility status
  • Type of wheelchair (dimensions, weight, battery type)
  • Whether you have a guide dog
  • Any medical support needs
  • Your companion’s details (if traveling with someone)

  How to submit:

  • Online: Through the necessary arrangement request on our website
  • Phone: +357 24 00 00 53
  • At check-in: On the day of travel
  • Travel agent: If booking through an agent
• Wheelchairs & Mobility Devices

  Wheelchair Transport

  Your wheelchair travels free, in addition to your baggage allowance.

  • Transported in the aircraft baggage compartment
  • Use your own wheelchair up to the boarding gate (except electric wheelchairs)
  • Or check it at the counter; staff provide a wheelchair to the aircraft
  • Returned immediately after landing or at baggage claim

  Use of Own Wheelchair

  • Manual wheelchairs are usually carried free of charge in the hold
  • You can normally use it up to the aircraft door or gate (airport facilities dependent)
  • Our teams will transfer it to the hold and return it on arrival

  Important: Tell check-in staff your wheelchair weight.

  Wheelchair Battery Requirements

  Non-spill liquid batteries:

  • Must be checked in during check-in
  • Terminal disconnected and isolated during transport
  • You must have keys/tools for disconnection

  Lithium-ion batteries:

  • Checked in as baggage; terminals protected from short circuit
  • Battery securely fastened to the wheelchair
  • If removable: capacity ≤ 300Wh; stowed under seat in front
  • Spare batteries: one ≤ 300Wh, or two ≤ 160Wh each (stowed under seat)

  Battery-Powered Wheelchairs & Mobility Devices

  • Safety regulations apply for battery-powered wheelchairs and mobility scooters
  • Inform us at least 48 hours before departure
  • Provide battery type, weight, and dimensions
  • Some batteries must be disconnected or carried in the cabin
  • If information is missing, carriage may not be possible
• Guide Dogs

  Traveling with Your Guide Dog

  • Travels free in the cabin
  • Must have IGDF or ADI certification
  • Veterinary Services approval required
  • Dog must wear muzzle + leash
• Seriously Ill Passengers & Medical Equipment

  Medical Clearance

  If you have an acute or unstable medical condition, you must receive medical clearance from Cyprus Airways before purchasing your ticket. Contact our Contact Centre to confirm whether you need a MEDIF (Medical Information Form).

  • No stretcher transport
  • No oxygen cylinders onboard
  • We may refuse transport if safety cannot be guaranteed

  When Clearance Is Required

  • Recent surgery or hospitalisation
  • Unstable heart or lung conditions
  • Medical equipment needed onboard
  • Stretcher requirement

  Oxygen & Medical Equipment

  • Some devices may be allowed onboard if approved
  • Advance notice required
  • Contact the Contact Centre

  Download MEDIF Form (PDF)

  Add your PDF link below when available.

  Download PDF
• Hearing & Visual Impairment

  Hearing Impairment

  • Travel with or without a guide dog
  • Complete special services form
  • Contact 48h before departure

  Visual Impairment

  • Guide dog permitted free in cabin
  • Complete special services form
  • Contact 48h before departure
• At the Airport & Onboard

  At the Airport

  • Inform staff of needs
  • Security assistance available
  • Priority boarding

  Operator Services

  • Escort throughout the airport
  • Wheelchairs provided
  • Assistance boarding
  • Help with guide dogs

  Onboard Services

  • Help stowing carry-on bags
  • Accessibility support from trained crew
• Important Notes

  Notify your needs when booking.

  Submit special services form 48h before travel.

  Bring all required documentation.

  Provide wheelchair details.