Frequently Asked Questions

Yes — dogs and cats can travel in the cabin or hold. Other animals travel via Cargo only.

Pets in Cabin (up to 10kg including carrier)

Pets in Hold

• Larnaca – Dubai: Pets can only travel via Cargo (not cabin or hold)
• United Kingdom: Dogs, cats and ferrets must travel via Cargo due to UK regulations

• Emotional support animals (guide dogs accepted — see Special Assistance)
• Animals under 105 days old
• Puppies and kittens under 12 weeks without rabies vaccination proof
• Pregnant animals without fitness-to-travel certificate
• Animals that gave birth in the last 48 hours
• Strong/large breed dogs without reinforced kennels (IATA CR 82)

Required by law (varies by destination):

• Pet passport
• Vaccination records
• Microchip documentation
• Health certificate from your veterinarian

Check with your destination country's authority for import permits or additional requirements.

Your pet's carrier must be:

• Firm plastic or metal construction
• Well-ventilated
• Large enough for pet to stand, turn around, and lie down
• Maximum approx. 45×35×20cm for cabin travel
• Fitted with a secure lock
• Lined with absorbent, waterproof material

• WCHR: Assistance for long distances in the airport
• WCHS: Assistance to and from your aircraft seat
• WCHC: Full assistance throughout your journey

Request at least 48 hours before departure by calling +357 24 00 00 53 or submitting a special services form.

Yes — your wheelchair travels free, in addition to your regular baggage allowance.

For battery-powered wheelchairs, inform us at least 48 hours before departure with battery type, weight, and dimensions.

Yes — guide dogs travel free of charge in the cabin, subject to:

• Certificate confirming special training from an organisation member of IGDF, ADEu or ADI
• Dog must wear a muzzle and leash in the airport and cabin
• Dog must be tied to the seat at your feet during the flight

An extra seat will be reserved next to you at no additional charge (subject to availability).

You may need a MEDIF if you have:

• Recent surgery or hospitalisation
• Unstable heart or lung conditions
• Medical equipment needed onboard

• Up to 28 weeks: No restrictions (consult your doctor before travel)
• 28-36 weeks: Medical certificate required stating you're fit to fly
• After 36 weeks: Travel not permitted for safety reasons

• Within 7 days of birth: Travel not recommended
• Travel may be possible with medical accompaniment and clearance from your doctor

• Ages 5-11: Unaccompanied Minor service is mandatory
• Ages 12-16: The service is optional (upon parental request)
• Children under 5 must travel with an adult (18+).

• Arrive at least 1 hour before departure
• Departure escort accompanies child through check-in
• Our representative escorts child to aircraft
• Cabin crew care for child during flight
• Cyprus Airways representative meets child at arrival
• Designated person collects child (must match Declaration form and show photo ID)

Book an infant ticket — we go by your child's age on the departure date.

Book an adult ticket — since they'll be 12 at departure, they're considered an adult.

In addition to your baggage allowance, you can bring free of charge:

• 1 collapsible stroller or pushchair
• 1 car seat

Please provide stroller dimensions and weight when requesting special services (at least 48 hours before departure).

• Infants under 7 days old: Not accepted for travel
• Infants 7 days and older: Welcome aboard!

All passengers receive a complimentary snack, choice of instant coffee or black tea, and mineral water.

Additional snacks and beverages are available for purchase. We accept credit cards and Euro cash.

Yes — pre-order through our website, call centre, or travel agent up to 72 hours before departure. One meal per person per flight. Payment by credit card.

Pre-order is available on Cyprus Airways operated flights only and is not available for infants.

Cyprus Airways cannot guarantee nut-free or allergen-free flights. Passengers must take all necessary medical precautions.

Upon request, crew may ask nearby passengers to avoid certain foods, but we cannot make allergen announcements.

For codeshare flights, the operating carrier's policies apply. You'll see "Operated by [Airline Name]" when booking.

These services may not be available on codeshare flights:

• Pet transport
• Unaccompanied minor service
• Seat selection purchase

Every passenger can bring one small personal item (up to 5kg, max 35×20×20cm) under the seat.

Plus, depending on your fare:

If discovered at the gate, it will need to travel in the hold for a €50 fee. We recommend weighing your bag at home.

Keep these in your hand luggage:

• Passports, ID cards, travel documents
• Money, jewellery, precious metals
• Laptops and electronic devices
• Keys and important documents
• Fragile or perishable items

In hand luggage, liquids must be:

• In containers of 100ml or less
• In a clear, resealable plastic bag
• No more than 10 containers per passenger

• Before leaving the airport: Report immediately at our Lost & Found desk.
• Damaged bags: You'll need a DPR, photos, purchase receipt, and repair receipt if applicable. Claims cannot be accepted after leaving the airport unless you can prove the damage occurred while in our care.
• Delayed bags: Contact us for assistance.

Online check-in opens 48 hours before departure and closes 3 hours before.

Check in at: https://checkin.cyprusairways.com/web/ck_retrieve

Most destinations

• Counters open 2.5 hours before departure
• Counters close 40 minutes before departure

Tel Aviv, Beirut, and Dubai

• Counters open 3 hours before departure
• Counters close 1 hour before departure

All flights

• Gate opens 40 minutes before departure
• Gate closes 15 minutes before departure

On cyprusairways.com, you can use:

• Credit & Debit cards: Visa, Mastercard, and Maestro
• Digital wallets: Apple Pay (in Safari) and Google Pay (in Chrome)

We don't charge payment processing fees. Refunds are processed to the original payment method (typically 5-10 business days).

When booking, click "Add Promotion Code" in your shopping cart, enter your code, and the discount will apply.

• Validity: 12 months from issue date (extensions not possible)
• What you can use it for: Flights, extra baggage, seat selection, pet transportation
• Not included: Insurance, hotels, car rentals, service fees

If your booking costs less than your voucher value, the balance stays for next time. If it costs more, pay the difference with a card.

Our travel insurance (provided by Cover Genius) covers:

• Incidents during your flight
• Baggage while in our care
• Compensation for delays over 4 hours
• Compensation for cancellations

If you request a full ticket refund, your insurance is automatically cancelled and 100% of the premium is refunded.

Yes, changes can be made up to 1 hour before departure:

For children under 12, please call us on +357 24 00 00 53 to add them to your booking. Children 12+ can book separately online as they're considered adults in our system.

Yes. If you require an additional seat for personal comfort (EXST) or to accommodate a cabin baggage item (CBBG), you may purchase an extra seat subject to availability. These bookings cannot be made online and must be arranged through the Cyprus Airways Call Centre before travel. Please note that purchasing an extra seat does not provide any additional baggage allowance.